Manage your WYEP Membership

Click here to sign up for an account

Click here to log in

Account Benefits:

 

Make a donation

Supporting 91.3 WYEP is quick and easy with your #TeamWYEP Connect account. Simply login and click the Donate tab at the top of the page. This tab will allow you to increase your monthly sustaining gift or make an additional one-time gift. 

Become a Sustaining Member

WYEP members and listeners who would like to take advantage of Sustaining Membership benefits can sign-up as monthly donors by logging in to their #TeamWYEP Connect accounts and clicking the Donate tab at the top of the page.

Update Payment Information

WYEP members can update credit card, debit card, or EFT information on their current active donations by logging in to their #TeamWYEP Connect account and clicking the My Account tab > Stored Payment Info.

Change to EFT

Sustaining members who use Electronic Funds Transfer (EFT) to make their monthly contribution help WYEP control costs by reducing expenses associated with the processing of recurring credit card payments. To switch your payment method to EFT, login to your account and click the My Account tab > Current and Past Donations.

Generate Tax Receipt

Charitable gifts to 91.3 WYEP may be tax deductible. Members who would like to print a receipt for tax purposes can do so by logging into their account and clicking the My Account tab > Tax Receipt.

Change Contact Information

WYEP members can change their street address, phone number, and email address on file by loggingin into their accounts and clicking My Account tab > My Information.

Submit Feedback

WYEP members are always encouraged to share their feedback. To submit comments, questions, or other information, login to your account and click the Contact Us tab.

 


 

How to set up your #TeamWYEP Connect account:

Please note: New accounts can take up to 48 hours to process.

From the WYEP homepage:

Step 1: Click the #TeamWYEP Connect login button on wyep.org

Step 2: Click the "Sign up for an account" link on the login page

Step 3: Fill out and submit the form.

(We do not currently support automated username retrieval. Making a note of your username will help avoid delays when accessing your account.)

 

How to log in to your #TeamWYEP Connect Account:

Step 1: Click the #TeamWYEP Connect login from anywhere on wyep.org

Step 2: Enter your username and password and then click the login button

Note: Use the automated forgot password link if you do not remember your password. If you do not remember your username, please contact member services for assistance at [email protected].

 


 

FAQ:

 

What is a #TeamWYEP Connect Account?

How is the #TeamWYEP Connect account different from my membership?

Do I have to create an account if I'm already a member?

On my homepage, it says my member status is inactive, what does that mean?

I can't update my payment method because an active donation is not listed--what should I do?

I have a memebrship with both WYEP and WESA, can I see both accounts from this online portal?

Why can't I see my current stored payment information?

How do I view my giving history?

Not all of my giving is listed on my account; where do I find it?

I received an error message, what should I do?

What does auto-renewing mean?

Why do I have so many canceled pledges on my account?

I tried to reset my password but never received an email, what should I do?

I signed up for a #TeamWYEP Connect account but never received a confirmation email, what should I do?

I want to update my sustaining membership but I do not want to create a #TeamWYEP Connect account. What should I do?

 


 

What is a #TeamWYEP Connect Account?

The new #TeamWYEP Connect account is an easy way for current members to view, track, and change their membership details. Current members must create an account with a username and password to login and see their giving history with 91.3 WYEP.

 

How is the #TeamWYEP Connect account different from my membership?

Your #TeamWYEP Connect account is an easy way for you to view, track, and change your membership details via the creation of a username and password. With an active account you can update your payment information, print your annual tax receipt, increase your annual donation, and more!

Note: A #TeamWYEP Connect account is not required for an active membership; the use of this system is optional.

 

Do I have to create an account if I'm already a member?

Yes. Here's how it works:

Step 1: Create a username and password and fill out your basic contact information

Step 2: Membership staff confirms and links your username with your membership. Your username will be confirmed within two business days

Step 3: A confirmation email will be automatically sent when your membership account is ready for you to access

 

On my homepage, it says my member status is inactive, what does that mean?

If your member status is listed as "Inactive", your membership has either expired or has been canceled. If this status does not reflect what you think it should, please email us at [email protected] and we will resolve the issue quickly. 

 

I can't update my payment method because an active donation is not listed--what should I do?

If nothing is listed in the Active Donations section of your account, your donation might be in the process of auto-renewing, or it could be expired or cancelled. You can create a replacement pledge, or contact us at [email protected] with questions about your donation.

 

I have a membership with both WYEP and WESA, can I see both accounts from this online portal?

Once you login to your account, you can switch between station membership accounts. If your other station membership is not listed as an option under the Accounts tab, please contact us directly at [email protected] so we can verify your membership.

 

Why can't I see my current stored payment information?

To keep your information secure, when you login to your account for the first time you will not have access to any stored payment information. You will need to add this information even if you are a sustaining member.

Note Whenever you update your payment information for a pledge, you will first need to update your stored payment information and then link it to your pledge. 

 

How do I view my giving history?

Step 1: Hover over My Account and select Current and Past Donations

Step 2: Under Previous Donations, you will be able to view your donations from the past ten years. This will include completed and canceled donations

Step 3: Click View Details to see a breakdown of a recent donation

Note: If you have an unpaid pledge or an active sustaining membership pledge, that pledge will be viewable in the Active Donations section.

 

Not all of my giving is listed on my account; where do I find it?

If you've clicked on Current and Past Donations and you do not see all your donations listed, here is what may have happened:

  • We could have a duplicate giving account on file for you, especially if you've moved
  • Occasionally, donors confuse us with other public media organizations in the Pittsburgh region

Please contact us at [email protected] with any questions about your donations and account. 

 

I received an error message, what should I do?

We may not have your username properly tied to your account. Email [email protected] with your full name and any identifying contact information and we will resolve the issue quickly. 

 

What does auto-renewing mean?

Our system still operates on an annual basis, so once you have completed 12 donations, our system views your pledge as "fulfilled". The Sustainer Flag that we place on your pledge tells our system that your pledge should continue, so it automatically creates a new pledge that will process new donations. 

 

Why do I have so many canceled pledges on my account?

A change to your payment amount or payment method (using a new credit card number) often results in a "canceled" pledge, with a replacement pledge reflecting the update.

 

I tried to reset my password but never received an email, what should I do?

Try checking your spam/junk folder. It is also possible, if you have multiple email addresses on file, that it was automatically sent to your primary email address on file (which does not have to match your login information). To confirm your primary email address on file, please email [email protected].

 

I signed up for a #TeamWYEP Connect account but never received a confirmation email, what should I do?

If you signed up for a #TeamWYEP Connect account and you still haven't received a confirmation email after two business days, please check your spam folder. You can also click here to try and log in using the information you provided on the sign up form. If you are unable to find the confirmation email in your junk folder and are unable to login at this link, please email [email protected].

 

I want to update my sustaining membership but I do not want to create a #TeamWYEP Connect account. What should I do?

If you do not want to create a #TeamWYEP Connect account but would like to change the monthly amount of your sustaining membership, you can do that at this link. If you would like to cancel your WYEP membership, please email us at [email protected] or call 412-888-0404.